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Customer Service

Our Shipping Address:

nfusiondtv.com or mp4plus.com (Please reference the applicable store)
C/O U-Shop Products
4101 W. Green Oaks Blvd.
Suite #305-249
Arlington, TX 76016

Our Telephone: 817-470-4202

 
U Shop Products is the Parent Company of nfusiondtv.com (www.nfusiondtv.com) and MP4Plus.com (www.mp4plus.com)
 
Shipping & Delivery

U Shop Products has selected FedEx / or UPS as our main shipping company. If you require your order to ship to rural route or P.O. Box it will be shipped by United States Postal Service.  Shipping rates are easily calculated based on the total weight of the items in your order and that total amount is incorporated into our shopping cart application. Simply add an item to your cart, and input your zipcode in the shipping and taxes estimator.

Determining Shipping for Items Listed for Purchase

Determining the shipping & handling costs for any item is easy; simply add the item to your shopping cart. There is no requirement to buy. Adding item(s) to your cart will direct you to your shopping cart where you will find shipping options after you have imput your zipcode into our shipping and taxes estimator prior to placing the order. You can view the shipping charges for the available shipping methods at anytime during your shopping experience by "viewing your cart". On weekends, our shipping department processes new orders, but does not ship them until the Monday of the following week.

If you would like your order to be shipped on the same day that it was placed, the cut-off time to place your order is 1PM PST (provided that there are no issues with the order such as billing issues, stock issues and/or courier issues). We do not ship packages on all major holidays.

Address Change Charges

The shipping company charges a $15.00 fee for an address change after a shipment is underway. If the shipping address error occurred at time of order placement by the customer during order checkout online, the customer will be subject to a $15.00 address correction charge posted to the credit card used on the particular order. For each additional package you will be charged $8.00.

Service for customers with P.O. Boxes as shipping address

We ship to P.O. Boxes by United States Postal Service

Service for Customers in Alaska, Hawaii, and Puerto Rico

Most packages shipped to customers located in Alaska, Hawaii, and Puerto Rico will be shipped by FedEx Ground and the freight charge will reflect the Express Two Day pricing for shipping. Customers who are shipping items should choose "2nd Day Air" during order checkout as the shipping method. If you chose FedEx Ground during checkout, additional freight charges will apply and your order will be adjusted to reflect those charges. All items will be shipped FedEx Ground.

Service for Customers in Canada

All Canadian orders will be shipped using USPS Priority Air Mail, we do not charge for the GST, but you will be required to pay all duties and customs upon arrival of your package. Your billing and shipping address must be the same. If your order is greater than $500 usd you may wish to call 1-817-470-4202 to place your order. All orders over $500 usd placed through this website may be refunded.

Service for Customer in Mexico and Caribbean

Please call 1-817-470-4202 to place your order. We will explain the simple procedure of a credit card consent form and confirm the correct shipping to your freight-forwarding company.

Lost Packages, Missing Products, and Courier Claims

In the event that the shipping company has lost your package, damaged your package, or items are missing from your order you must report this to the shipping company within 3 days of delivery. Also call our customer service dept so we can open a claim. A claim cannot be started after 3 days from the date of delivery. There is a simple procedure to follow when opening a claim.

Please ensure that all contents included in the shipment, as well as packaging, are all saved and in tact for the courier to complete their inspection. Without these items the courier may not proceed with the claim and in this event U Shop Products will not be held responsible. Please ensure that you keep these items and do not discard of them

Lost or Damaged Packages

A lost package will only be re-shipped once the shipping company has done a complete investigation to either locate the package or issue an insurance refund to us. We are unable to issue refunds on lost packages. Once the investigation by the shipping company is complete, there will be a resolution. If the lost package claim is granted to us, we will re-ship the package to the verified address on file with your credit card. Please ensure you have purchased the appropriate amount of insurance to cover the replacement value of your order if this should happen. U Shop Products is not responsible for uninsured lost packages.

Missing Items

In the rare case that you are missing one of the items you ordered, we will require you to call us at 1-817-470-4202 within 3 days of delivery to confirm that missing item isn’t already on route by supplying you with a tracking number. If an item is missing we will go through the same steps above for lost packages. We may require you to take some photographs of the box and packaging that your order came in. This will aid us in determining why you have a missing item or if there was a warehouse shipping error on our part. We require 5 business days for an investigation as to why an item was missing, after we have received your photos.

Additional Information Regarding Shipping

For your protection we may add a signature service to all outgoing packages. When the shipping company arrives at your home, they will want you to sign and confirm the shipment. We are unable to remove signature service from the shipment as it is documented proof that the package has arrived safely to the billing address of the credit card owner. If the package is returned to sender or unclaimed and returned back to our warehouse there will be a shipping cost incurred to you.

Backorders

In the event that U Shop Products falls into a backorder situation you will be notified after you order via email. We do not forsee these situations and sometimes have no control due to manufacturer delays etc. In most cases we will not charge your credit card unless we are shipping other items.

In this case the items that are available to ship may be shipped and the remainder of the order placed on a backorder status. In other cases the entire order will be placed on hold until the full order is available to ship. Should we receive cancellation of these orders after some items have already shipped you will incur a cancellation fee. Items returned to sender will be the responsibility of the customer and will be charged for the cost of shipping these items to the address requested and returned to our warehouse. This will result in two shipping charges.

Privacy & Security

Our Privacy Policy governs your use of the U Shop Products website. We know how visitors like you value your privacy, and we have created this Privacy Policy to ensure that you understand our policies and procedures, what personal information you must provide if you wish to use certain portions of our Website and, ultimately, just how we use such personal information. This Privacy Policy is a part of and is incorporated into our Terms and Conditions of Use. By accessing or using our Website, you accept, without limitation or qualification, the terms of this Privacy Policy.
 
 
1. Information Collected By Our Website
We collect two types of information from users of our Website: personal information described below; and non-personal information such as information about traffic patterns on our Website.
 
2. Personal Information
To access certain portions of our Website, we require you to register and select a user name and password. Some personal data is collected during the registration process. We may then ask for additional information, including personally identifiable and non-personally identifiable information.
 
When you make a purchase on our Website, we may ask you for certain personal information such as your name, address, e-mail address, or credit card number, in order to process your order, administer the contest, or send you promotional e-mails. Providing personal information in these instances is solely your choice; you do not need to provide such information, make purchases to browse our Website.
 
3. How We Use Your Personal Information
We use the information collected on our Website for a variety of purposes, including, but not limited to, running the Website and contacting users. Our Website may also make available to other registered users information provided by you during registration, such as your screen name. We may use your information to communicate back to you, to update you on products, services and benefits, to personalize our Website for you, to contact you for market research or to provide you with marketing information, newsletters, or other information we think would be of particular interest. In addition, if you make a purchase on our Website, we may send you order and shipping confirmation emails. We will always give you the opportunity to opt out of receiving such materials.
 
4. Non-Personal Data
In some cases, we may collect non-personal information. Examples of this type of information include the type of internet browser you are using, the type of computer operating system application software, and peripherals you are using and the domain name of the web site from which you linked to our Site. We use your information on an aggregated basis to do such things as operate and enhance our Website.
 
5. Cookies
Certain features on our Website utilize cookie technology. A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you've visited. We may use cookies to enhance your experience on our Website, to determine user traffic patterns and for other purposes.
Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time. (Note: you may need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, however, you may not be able to access all areas of our Website.
 
Returns & Replacements

Once your product arrives, you have 7 days to confirm that it’s in 100% working condition. All requests must be submitted via email to sales@nfusiondtv.com. If the stb unit is defective please visit www.nfusiondtv.com to request an RMA through the manufacturer .

All defective exchanges will be thoroughly inspected and determination will be made if eligibility requirements are met for repair or replacement. Please be sure to follow these guidelines to avoid any delay or denial of processing your defective exchange.

Defective exchange processing may take up to 10 business days from the time your package is received.

Exchanging a defective item

Unless otherwise specified below, we gladly accept defective exchanges on products within 7 days of receiving the product. We have sole discretion to exchange or repair the item and return it to you.

Simple 3 Step Defective Exchange Procedure

Step 1: Check Your Return

All products being returned must be 100% complete and must be packaged in original packaging. All packing materials, manuals, CDs, cables, switches, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A defective return will not be processed in the event any item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and U Shop Products's defective return policy will not be honored in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

Step 2: Request For An RMA Number

Email sales@nfusiondtv.com for a Return Merchandise Authorization (RMA) Number. Defective returns will not be accepted at our warehouse without a valid Return Merchandize Authorization (RMA) number. RMA numbers will expire after 14 days. Any return we receive without an RMA number will be documented and returned COD back to you.

Step 3: Ship and Insure Your Return

We strongly recommend that you fully insure the package you are returning. This is for your protection, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” U Shop Productse will not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable.

All items will be inspected and tested upon receipt.

Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer COD and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting defective returns:

  • Products which are improperly packaged. There must be a box around the original box. Do not attach shipping labels to the original product box.

  • Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)

  • Products or packages with barcode label removed

  • Products with serial number which does not match the serial number on package or invoice

  • DAMAGE: Cracked components or damage to any circuit boards

  • DAMAGE: Any dents, scratches, defacement or abuse of base casting

  • DAMAGE: Torn or punctured tape seals

  • DAMAGE: Loose, damaged or removed screws/fasteners

  • FTA receivers and other items with a torn security seal will not be accepted for return

Open Box Items

U Shop Products does not offer defective exchange on open box or clearance items. All sales are final. Open box items have been inspected by our technicians and found to be in perfect working condition. All parts and instructions available at the time of open box item listing are included in the item packaging.

FTA Receivers

We do not provide or condone the use of third party software. Using third party software will void product warranty. All the FTA satellite receivers we retail are designed and intended for 100% legal free to air use only. All the FTA receivers we sell have been pre-loaded with the latest manufactures software by the manufacture. Do not load any file to your receiver without first contacting the product manufacturer. Only factory trained technicians are authorized to upgrade software to an FTA receiver. In the event that an FTA receiver is returned as defective and it is determined that factory or third party software was incorrectly installed which caused the damage, you will be charged a technicians fee, a repair fee, and return shipping. The fastest and safest way to get an FTA receiver repaired or replaced under the manufactures warranty terms is to contact the product manufacture and have one of their factory trained technicians look at the receiver.

General Order Cancellations or Partial Refunds

If you request an order to be canceled or a partial refund we must be given 24 hours written notice prior to shipment. All order cancellations must be received to sales@nfusiondtv.com within 24 hours from the date of the order. If your order is scheduled to ship that day it is possible your order may not be be canceled. If you cancel an order the same day that it is shipping we may not be able to stop the package as it may already be processed. If the package is shipped you will be asked to refuse the shipment and the item will be refunded once we receive the package back. Shipping charges that we incur from the courier company (both to your location and the return shipment back to us) are the responsibility of the customer. There will be an additional $15.00 Restocking (handling) fee.

Cancellation of an Order before shipped

If you decide to cancel your order and the accounting dept has already captured the funds for the order, you will be charged a 5% unrecoverable merchant fee, plus a $5 refund transaction fee. General Order Cancellations or Partial Refunds charges may also apply.

Cancellation of an Order in Transit

If you decide to cancel your order and the accounting dept has already captured the funds for the order, you will be charged a 5% unrecoverable merchant fee, plus a $5 refund transaction fee. If your product has already been shipped, the actual shipping costs will not be refundable. You will also be charged for the return shipping cost. General Order Cancellations or Partial Refunds charges may also apply.

 
Ordering
U Shop Products is a 100% safe and reliable online ordering experience. We use an trusted SSL Certificate on all of our ordering forms and pages. In the event you would like to order but do not feel comfortable placing your order online, please call 817-470-4202, one of our sales clerks will be happy to assist you.
 
 
Viewing Orders
You may view your previous orders, and check the status of your order in transit by logging into your account. Here you will be albe to update any of your account information, including changing your account password.